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Delivery & Shipping Details
This policy explains our shipping arrangements, delivery charges throughout Japan, and important delivery timeframes.
Order Processing and Shipping
- We will process and ship your order as early as possible after payment has been confirmed.
- For Cash on Delivery (COD) orders, shipment will be arranged according to your selected delivery date whenever possible. Please make payment directly to the courier or delivery staff when your order arrives.
1. Delivery Anywhere in Japan
- The following delivery charges apply to orders throughout Japan:
2. Frozen Item Delivery
Customers may choose from the following delivery options for frozen products:
- Frozen Parcel Delivery: An additional charge of ¥500 applies.
- Standard Parcel Delivery: No additional frozen delivery charge applies.
Please note that standard parcel delivery may not maintain frozen temperatures during transportation.
3. Delivery Date and Time
- We will make every effort to deliver your order according to the delivery date and time selected during checkout. However, the requested delivery date or time cannot always be guaranteed.
- Delays may occur due to severe weather, traffic conditions, high parcel volumes, emergency or unforeseen circumstances, or delays caused by the courier company. We appreciate your understanding when delays occur due to circumstances beyond our control.
4. Refund and Product Issue Policy
If you receive a product that is damaged, defective, incorrect, or has another problem, please contact us within 7 days of receiving your order.
When contacting us, please provide:
- Your order number
- Details of the problem
- Clear photos of the affected product, where applicable
After reviewing the information, we will arrange an appropriate resolution, such as a refund, replacement, or other suitable solution.
Requests submitted more than 7 days after delivery may not be eligible for a refund or replacement.
5. Product Availability and Out of Stock Items
Bharat Bazaar operates both an online store and a physical retail store. Because inventory is shared between both stores, an item shown as available online may occasionally become out of stock before your order is processed.
If an ordered item is unavailable, we will try to contact you to discuss a replacement, alternative product, quantity adjustment, or cancellation of the unavailable item.
If we are unable to contact you, we may proceed as follows:
- Cash on Delivery (COD) Orders: The price of the unavailable item will be deducted from your total order amount, and the remaining available products will be shipped.
- Prepaid Orders: The remaining available products will be shipped, and the amount paid for the unavailable item will be refunded to your original payment method.
We appreciate your understanding that stock availability may change quickly because inventory is shared between our online and physical stores.
Have an issue with your delivered items?
If any item is damaged, missing, or defective, please review our Refund and Return Policy within 7 days of receiving your order.
